SHIPPING POLICY

Orders are typically processed within 1 to 3 business days.

During launch periods, holidays, or high-volume periods, processing times may be slightly longer. Once your order has shipped, you will receive a confirmation email with tracking information.

We currently ship within Canada, the United States, and select international destinations where available.

Canada: Flat rate shipping is available for $12.95 CAD anywhere in Canada. Orders of $150 CAD or more before taxes qualify for complimentary shipping.

United States: Flat rate shipping is available for $69.99 CAD. This charge includes all applicable duties, import taxes, brokerage fees and customs processing fees.  You will not be charged additional import fees upon delivery.

Other International Destinations: Shipping rates are calculated at checkout based on your destination and selected delivery method.

Current U.S. tariff and customs requirements have temporarily increased the cost of shipping certain products across the border. Rather than leaving you with unexpected charges at delivery, we have built applicable duties and customs costs into our U.S. shipping rate.

As these requirements change, we will continue to review our rates with the goal of keeping shipping as simple and transparent as possible.  The rate shown at checkout applies to your order, later rate changes will not change that charge. 

Canada: 3 to 7 business days after processing.

United States: 5 to 10 business days after processing.

International: Delivery times vary by destination and selected shipping method.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.

Once your order has shipped, you will receive an email with tracking details.

Please allow up to 24 hours for tracking information to update after your shipping confirmation has been sent.

Please ensure your shipping address is entered correctly at checkout.

If you notice an error in your shipping details, contact us as soon as possible at customersupport@houseofpoochi.ca. We process orders quickly and cannot guarantee changes once an order has been placed.

Once an order has been handed to the carrier, delivery is managed by the shipping provider.

If your package is delayed, lost, or returned to sender, please contact us at customersupport@houseofpoochi.ca and we will do our best to assist you.

For international orders outside of Canada and the United States, duties, taxes, customs fees or import charges may apply.

These charges are the responsibility of the customer and are not included in the product price or shipping rate unless otherwise stated at checkout.

If you have any questions about shipping, please contact us at customersupport@houseofpoochi.ca.